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Terms of Use — Elder Voicecare

These Terms of Use govern your access to and use of the Elder Voicecare service provided by Generous App Enterprise. Please read carefully before activating your plan.

Terms of Use

Effective: Upon first use or acceptance  |  Last Updated: April 2026

By accessing or using Elder Voicecare — including by checking the acceptance box at enrollment, registering an account, or permitting a family member to receive calls — you agree to be bound by these Terms of Use in full. If you are accepting on behalf of another person, such as an elderly family member, you confirm that you have the legal authority to do so. If you do not agree, please do not use the service.

1. What the Service Is

Elder Voicecare is an AI-powered daily voice companion call service designed for elderly users. The service places outbound telephone calls to an enrolled elderly person and engages them in warm, friendly conversation through an AI voice persona. The service operates in the language configured for each user account during enrollment. Multiple languages are supported.

The standard service includes:

  • Daily AI-generated voice companion calls at scheduled times

  • A post-call summary report emailed to the designated caregiver after each call

  • A caregiver-configured Companion Profile to personalise conversation topics and preferences

  • An optional Conversation Memory feature — enabled separately with explicit consent

  • A four-level safeguarding and emergency escalation protocol

  • Access to a caregiver dashboard for account management and reporting

2. Who These Terms Apply To

These Terms apply to all users who access or use Elder Voicecare, including:

  • Family members and caregivers who enroll on behalf of an elderly person

  • Authorized Representatives acting under a power of attorney, guardianship, or equivalent legal authority

  • Any person who manages, configures, or receives reports from an Elder Voicecare account

  • Any person who interacts with the AI companion during a call

  • Healthcare facilities, aged care providers, or institutional users (subject to a separate agreement)

3. What the Service Does Not Do

Important — Please Read Carefully

Elder Voicecare is a companionship service only. It is not a medical device, healthcare provider, therapist, or clinical service. It is not an emergency response or crisis intervention service, and it is not a substitute for professional caregiving or medical supervision.

In any medical emergency, hang up and call your local emergency number immediately.
US & Canada: 911  |  UK: 999  |  Australia: 000  |  New Zealand: 111  |  EU: 112

Unless explicitly agreed in writing, Elder Voicecare does not provide medical, psychological, legal, or financial advice; does not monitor physical safety in real time; does not guarantee detection of all distress situations; and does not retain memory of past conversations unless the Memory feature is explicitly enabled.

4. AI Disclosure

Elder Voicecare uses artificial intelligence to generate voice and conversation. The caller is not a human being. This disclosure is required by law in multiple jurisdictions including the United States (FTC, FCC), European Union (EU AI Act Article 52), United Kingdom, Canada, and Australia. At the start of every call, the AI companion identifies itself as an automated voice companion.

Opening disclosure delivered at the start of every call:

"Hello, this is an automated voice companion calling from Elder Voicecare. I am an AI, not a real person. I am calling for a friendly chat. Is now a good time?"

The exact wording and language of this disclosure is configured per user account. It is mandatory under applicable law and cannot be modified or omitted.

By enrolling and permitting calls, you acknowledge and accept this AI disclosure on behalf of yourself and the person receiving calls.

5. Call Recording and Transcription

All calls between the AI companion and the person receiving service may be recorded and transcribed for the purposes of generating post-call reports, maintaining service quality, and operating the safeguarding escalation protocol. An audible recording notice is played at the start of every call.

By enrolling, you consent on behalf of yourself and, where legally authorized, on behalf of the person receiving calls, to call recording under applicable law in your jurisdiction. You are responsible for informing any other person present during a call that it is being recorded and obtaining their consent before they speak.

6. Elder Safety and Escalation Protocol

Elder Voicecare operates a four-level safeguarding protocol during every call:

LevelTriggerAction Taken1 — MonitorMild sadness or low moodPost-call flag sent to caregiver2 — AlertPersistent distress or confusionAutomated alert to caregiver within 1 hour3 — UrgentMentions of self-harm or being hurtImmediate alert to caregiver and all emergency contacts4 — EmergencyActive medical emergency or imminent riskAI advises caller to contact emergency services; simultaneous alerts to all contacts

Elder Voicecare reserves the right to voluntarily report to Adult Protective Services, safeguarding authorities, or emergency services where we have reasonable good-faith belief that a person is at imminent risk. You expressly consent to such disclosure where required to protect life or safety.

Emergency Numbers: US & Canada: 911  |  UK: 999  |  Australia: 000  |  New Zealand: 111  |  EU: 112

7. User Responsibilities

By using the service, you agree to provide accurate and complete information during enrollment; confirm you have legal authority to enroll the person receiving calls; maintain a valid payment method at all times; inform any person present during a call that it is being recorded; maintain emergency response arrangements independent of this service; promptly notify us of any changes to the person's health, telephone number, or emergency contacts; and ensure your use complies with applicable laws in your jurisdiction.

8. Prohibited Uses

You must not use Elder Voicecare to deceive or mislead the person receiving calls in a manner that causes harm; as a substitute for urgent professional medical or mental health care; to reverse engineer, replicate, or resell any component of the service; in connection with unlawful, fraudulent, or exploitative activity; or to misrepresent the AI as a human being to any person, regulator, or authority.

9. Billing and Payment

Billing is on a monthly cycle as specified in your selected plan. By enrolling, you authorize Elder Voicecare to charge the payment method on file for all amounts due, including plan fees and applicable taxes or levies.

  • Invoices are issued monthly. Payment is due within the period stated on the invoice

  • Elder Voicecare may suspend service if payment is not received by the due date

  • Billing disputes must be raised in writing to support@generousapp.com within fifteen (15) days of the invoice date

  • Prepaid fees are non-refundable except where service failure is solely attributable to Elder Voicecare

10. Intellectual Property

All components of Elder Voicecare — including AI models, voice personas, system configurations, dashboard software, and branding — are the exclusive intellectual property of Generous App Enterprise or its licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to use the service for personal, non-commercial purposes during your active plan term. You may not sublicense, resell, or transfer access without prior written consent.

11. AI Limitations and Disclaimers

11.1 Nature of AI Technology

Elder Voicecare is powered by advanced AI voice technology. AI-generated responses may occasionally be inaccurate or incomplete due to the inherent limitations of current AI technology. We work continuously to improve accuracy but make no warranty that the AI will perform without error, particularly with users who have cognitive impairments such as dementia.

11.2 No Medical Guarantee

The service is not a medical device and has not been approved by any regulatory body as a medical or therapeutic tool. We make no representations about the clinical benefits of AI companionship for individuals with dementia or other cognitive conditions.

11.3 Service Availability

We use commercially reasonable efforts to maintain service availability. The service may experience downtime due to maintenance, third-party infrastructure issues, or events beyond our control. We do not guarantee uninterrupted or error-free service.

11.4 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." GENEROUS APP ENTERPRISE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. NOTHING IN THIS DISCLAIMER LIMITS ANY NON-WAIVABLE STATUTORY WARRANTY THAT APPLIES IN YOUR JURISDICTION, INCLUDING THE AUSTRALIAN CONSUMER LAW OR UK CONSUMER RIGHTS ACT 2015.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ELDER VOICECARE'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL ELDER VOICECARE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, PERSONAL INJURY, OR HARM ARISING FROM RELIANCE ON AI-GENERATED CONVERSATION.

Nothing herein waives any non-waivable statutory right in your jurisdiction, including elder protection statutes applicable in your state or country.

13. Indemnification

You agree to indemnify and hold harmless Generous App Enterprise, its owner, employees, and contractors from and against any claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, your failure to comply with applicable laws, inaccurate information provided during enrollment, or failure to maintain appropriate emergency arrangements for the person receiving calls.

14. Dispute Resolution

We prefer to resolve disagreements directly and quickly. Before taking any formal legal action, the following process applies in all regions:

  1. Notice of Dispute: Send a written Notice of Dispute to support@generousapp.com describing the issue, account details, and relief sought

  2. 60-Day Good Faith Negotiation: Both parties negotiate in good faith for 60 days. Statutes of limitation are tolled during this period

  3. Formal proceedings: If unresolved, proceedings may be brought as set out in Section 15 for your region

Nothing in this section waives any non-waivable right under applicable consumer protection law.

15. Governing Law and Regional Rights

These Terms are subject to regional variations as set out below. In all cases, mandatory consumer protection laws of your jurisdiction apply alongside these Terms and are not waived.

🇺🇸United States

  • Governing law: State of New York, USA

  • Mandatory consumer protection rights of your home state are preserved in full, including Maryland MCPA, California CLRA, CCPA/CPRA, UCL, and elder protection statutes

  • After 60-day negotiation: individual action in small claims court of your county; for other disputes, courts of New York (or your home state for mandatory consumer claims)

  • No class actions; jury trial waived to the extent permitted by law

🇨🇦Canada

  • Governing law: Province of Ontario, Canada

  • Provincial consumer protection legislation applies; mandatory rights are preserved

  • After 60-day negotiation: courts of Ontario; Quebec residents may bring proceedings in Quebec

🇬🇧United Kingdom

  • Governing law: England and Wales

  • UK Consumer Rights Act 2015 and UK GDPR apply in full

  • After 60-day negotiation: courts of England and Wales, or your local court for consumer claims

  • Complaints: Information Commissioner's Office (ico.org.uk)

🇪🇺European Union

  • The law of your country of residence applies to the extent it provides greater consumer protection

  • EU AI Act Article 52 transparency obligations apply

  • EU Online Dispute Resolution platform available: ec.europa.eu/odr

  • Complaints: your national data protection supervisory authority

🇦🇺 🇳🇿AU / NZ

  • Governing law: Victoria, Australia (AU); New Zealand (NZ)

  • Australian Consumer Law guarantees and NZ Consumer Guarantees Act apply and cannot be excluded

  • After 60-day negotiation: courts of Victoria (AU) or New Zealand (NZ)

  • AU: ACCC or state consumer agency. NZ: Commerce Commission or Consumer NZ

16. Term and Termination

The service operates on a month-to-month basis from the activation date. Either party may terminate by providing written notice as specified in the plan terms. Upon termination, access to the service and dashboard will be deactivated, outstanding balances remain due, and personal data will be handled as described in the Privacy Policy. Elder Voicecare reserves the right to suspend or terminate service immediately in cases of material breach, non-payment, or where continued service poses a risk to the safety of the person receiving calls.

17. Modifications

We may update these Terms from time to time. We will notify you of material changes by email or through the dashboard at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance. If you do not accept updated Terms, you may terminate before the effective date without penalty for the affected billing period.

18. General Provisions

These Terms, together with the Privacy Policy, constitute the entire agreement between the parties regarding the service. If any provision is found unenforceable in any jurisdiction, it is severed and the remainder continues in force. Failure to enforce any right does not waive that right. We may assign these Terms in connection with a corporate restructure or acquisition, with 30 days notice. These Terms are in English; if translated, the English version controls except where applicable local law requires otherwise.

19. Contact

General supportsupport@generousapp.comLegal noticessupport@generousapp.comWebsiteelder.generousapp.comParent companyhttps://www.generousapp.comLearn morehttps://www.generousapp.com/ai-voice-companion-elderly

By subscribing and using our services, you confirm that you have read, understood, and agree to these Terms of Use in full.